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Created on 09.11
How to Order a Custom Automatic Assembly Machine for Your Product?
The FRAND team designs and manufactures automatic assembly machines with over 15 years of industry experience.
We have delivered hundreds of machines both domestically and internationally, and they continue to perform reliably to this day. Over the years, our equipment has become increasingly sophisticated — offering higher efficiency and greater stability with each generation.
What Makes Our Machines Different?
What we produce is customizable, non-standard automation equipment.
This is fundamentally different from standard machines that follow uniform industry specifications. Our non-standard machines are designed and fine-tuned according to the unique structure of your product components and your specific requirements.
The result? You receive a machine that perfectly meets your production demands.
When Should You Consider Automating?
You can contact us to design and build a fully automatic assembly machine for you if you encounter any of the following situations:
- Labor costs for your product are too high;
- Production capacity falls short of market demand;
- Product quality is difficult to control consistently with manual assembly.
Ordering Steps
Since every machine is different, product details are required before we can provide an accurate quotation. Here is the step-by-step process:
Step 1 — Initial Feasibility Assessment
Send us photos of your product, including both the semi-finished components and the finished product.
Our designers will review the images to determine whether your product is suitable for automatic assembly.
Step 2 — Detailed Information & Preliminary Quotation
Once we confirm that your product is compatible with our automation solution, please provide the following:
- Clear photos of the real product — both semi-finished and finished;
- Dimensions of each component part; if you can provide technical drawings, that would be ideal;
- Manual assembly process description — how do you currently assemble the product by hand? If possible, please provide a video of each step.
With this information, our designers will gain a thorough understanding of your product and develop a preliminary machine design.
Based on the information provided, we will reply with:
- Price quotation;
- Production efficiency (cycles per minute / units per hour);
- Brand specifications of key components;
- Proposed operation scheme.
Step 3 — Factory Visit, Contract & Production
If the initial quotation meets your expectations, you are welcome to visit our factory to discuss and confirm the detailed specifications of your machine.
A formal contract will be drafted based on the agreements reached during the meeting. Please send us samples of both semi-finished and finished products as soon as possible.
Once the deposit is received, we will submit the order to our production department and begin design and manufacturing according to the signed contract.
Step 4 — Acceptance, Training & Delivery
Two key arrangements must be completed before delivery: machine acceptance and technical training.
- First Acceptance — When the machine is completed, we will invite you to inspect and test it at our factory. Upon your acceptance, the second payment shall be made within 10 days.
- Technical Training — After the second payment is received, you may send your technicians to our factory for 1–2 weeks of hands-on training. We will provide accommodation and meals for your team at no extra charge.
- Final Acceptance & Shipping — After training is completed, a second inspection will be conducted. Once the final acceptance is confirmed, the machine will be packed in export-standard plywood crates and shipped to the port upon receipt of the balance payment.
Step 5 — Installation & After-Sales Support
The client shall prepare all necessary site conditions in advance, including power supply, compressed air source, and installation space.
Upon arrival, your trained technicians will be able to install and commission the machine independently.
Key quality assurances:
- Premium materials are used for all export machines;
- Each machine undergoes thousands of test cycles before shipment to ensure long-term reliability;
- We provide free spare wearable parts and complete technical drawings to every client.
To date, our machines are running smoothly at our clients' factories worldwide, and they are fully capable of managing day-to-day operations on their own.
Step 6 — Warranty & Ongoing Support
- The warranty period is 12 months, counted from the date the final balance payment is received after signing the Final Acceptance Report.
- After the warranty period, we continue to provide complimentary technical support.
- We guarantee a response within 24 hours. Issues will be diagnosed and resolved based on photos, descriptions, and videos of the fault provided by the client.
- If the problem cannot be resolved remotely, we will dispatch a technician to your site. The technician's service fee is $150/day, and all related travel expenses shall be borne by the client.
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